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Net Promoter Score (NPS) – What is it and why should you care?

January 18, 2012 • Categories: Big Box Instructor, Promote and Build Your Class • by

They describe Net Promoter Score (NPS) as The Ultimate Question: How likely is it that you would recommend this Club/Studio/Class/Instructor to a friend or colleague? As a Life Time Fitness Instructor/employee I hear about our NPS scores frequently… and if you don’t understand what NPS refers to and the effect it could have on their business or…

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New Category Added – Big Box Instructor

January 2, 2012 • Categories: Big Box Instructor • by

I was reading this post over at Pedal-On this morning. In it an Instructor was asking about securing a teaching position with Life Time Fitness – where Amy and I have taught for years and feel we know the company well. After posting my response a thought occurred to me; “teaching for a large multi-location chain like…

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