They describe Net Promoter Score (NPS) as The Ultimate Question: How likely is it that you would recommend this Club/Studio/Class/Instructor to a friend or colleague? As a Life Time Fitness Instructor/employee I hear about our NPS scores frequently… and if you don’t understand what NPS refers to and the effect it could have on their business or… 
Have you have ever faced this dichotomy in your class? Two riders, call them Bob and Susan (not their real names) are sitting front, center, smiling at you. You know them both and what you know about them causes you to almost freeze with indecision about how you will coach the class. Here’s some background on…
With over 8,000 instructors receiving our weekly newsletter, my email address ends up in 8,000 contact lists. On occasion, I would receive random SPAM emails (see below) from people who’s email account had been compromised in some way. Typically one, maybe two a month… this week alone I have received 10! This tells me there…
In my class this morning I noticed that the saddle on one of the Star Trac NXTs was way out of adjustment. Ouch! That can’t feel good to ride on no matter male or female. When I got closer I noticed that there was a white strap sticking out from the slider adjustment mechanism. This…
Flywheel Sports is a chain of Indoor Cycling studios who started in New York city. They have had tremendous results and growth, now with 12 locations in three states; New York, Florida and Illinois. A big part of their success has come from a proprietary retro-fit system they have engineered to measure each rider’s power…
GOOD MORNING! Today is the un-official start of the Indoor Cycling Season and I couldn’t be more excited! Are you ready? If you’re a new instructor you will soon learn what many of us old dogs figured out a long time ago; the change off of Day-Light-Savings is the trigger for many to move back…
If you are interested in improving your class numbers or making your studio more profitable, I feel Chef Ramsay could help a lot… let me explain. On the remote chance you have never seen his TV show (he must have over a dozen to date) Chef Gordon Ramsay is a very successful and very foul…
I know it’s a little early to think about a warm vacation but I just had to post this. Instructor Brenda Moeske learned about Working Fitness Vacations on a Podcast. After talking to Amy last year at the conference Brenda scheduled her vacation to teach for the week at Couples Tower Isle. She sent this quick…
This week we are exploring How You Sound and in the spirit of learning about ourselves and our individual “sound”, I want you to do something….it will be easier for those of us that teach in a club setting, but hopefully those of us in a studio setting will be able to explore this as well.…
One of my objectives is to model proper form to my students. I’m guessing you will agree that proper form is a component of How You Look and it begins with having the proper setup for your bike. Unfortunately, as an instructor, we face a unique obstacle; “who helps us get set up properly?” Every one of…
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