Karen Casler teaching at the "Barn"
CB Cyclebarn was recently voted the top Indoor Cycling studio in Orange County, CA.
The "Barn" as it's affectionately known, is run by first time business owner / Instructor Karen Casler. Karen shares with us a number of the secrets of her success in the interview below:
- Her total focus on customer service.
- Using technology effectively.
- Offering a diverse mix of classes to reach the broadest audience.
- Recruiting and retaining instructors.
- Some Instructors don't fit - what to do next...
- Not all customers fit either...
Studio details:
CB Cyclebarn 372 Camino de Estrella San Clemente, CA 92672
(949)303-3112 Email: karen@cbcyclebarn.com
Indoor Cycles: FreeMotion S11.9 with Carbon belt drive
In class display system of rider performance metrics: Performance IQ
Listen to Karen's interview below or subscribe to our free podcast in iTunes and have every new episode delivered straight to your portable device.
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Originally posted 2014-01-23 10:37:00.
John is a member on the AFS (Association of Fitness Studios) Advisory Council.
Holding certifications from; Schwinn, Heart Zones, Team ICG and Life Time Fitness, John's held regularly scheduled cycling classes between 1998 and 2015 when he moved to Florida.
When the weather permits, you'll find him riding and leading outdoor groups by himself or with his Tandem partner (wife) Amy.
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Great podcast! From an owner/instructor I also struggle with letting low performing instructors go. I think I will use my data to take the emotion out of the evaluation process as well. I must say Bill Pryor has been there for me every step of the way when I need advice. Wishing you continued success Karen at CB Barn. Maybe we can talk shop in the near future.
Russell Carter
Body Cycle Studio\Philadelphia