Net Promoter Score (NPS) – What is it and why should you care?
They describe Net Promoter Score (NPS) as The Ultimate Question : How likely is it that you would recommend this Club/Studio/Class/Instructor to a friend or colleague? As a Life Time Fitness Instructor/employee I hear about our NPS scores frequently… and if you…
The 80/20 Rule
Now I think we can start working on some solutions. While researching this article I learned that the the 80/20 rule is also called the Pareto principle. It's more of a rule of thumb drawn from multiple examples where roughly 80% of the effects come from 20% of the…
ICI Podcast 166 ICI/PRO Member Interview with Sports Psychologist Dr. KC Wilder
What a treat it was to learn we have a Sports Psychologist (and former professional bicycle racer) among our ICI/PRO members! Meet Dr. KC Wilder KC and I had an interesting conversation about motivating your students that was completely off topic from what we had…
How to Keep Crowds into February – Presentation by Shannon Fable of GroupEx PRO
Shannon Fable, Co-Founder and President of GroupEx PRO Group, has published this informative presentation directed at Instructors and studio owners/managers: How to Keep Crowds into February January is such a great time of year for Fitness Professionals, especially…
Showtime, ain't no time to be trying something new!
I started to share this over at pedal-on.com and quickly realized that this is another Best Practice for Indoor Cycling Instructors. Suggestion to anyone reading this who is planning to use Spotify in class. A cycling coach / friend of mine taught me that race day is…
A Simple Approach to Early Season Periodization for Indoor Cycling
The purpose of my last article was to spur you on to start thinking about the approach to your classes at the beginning of the year. Being a coach, my natural tendency is to sway you toward a periodized approach. I was definitely very happy with the responses from…
How Safe or Unsafe are Indoor Cycling Classes?
Updated: 10/27/14 I continue to be confused by people's insistence that Indoor Cycling is in someway unsafe – so I thought I should republish this post. Updated: 7/11 My mic failed this morning. We were about 10 min. into our hour class when any small movement…
ICI Podcast # 223 – Full Day Heart Zones Certification Online
In the past, if you wanted to earn a Heart Zones Certification you needed to attend a live conference or workshop. Not any longer… now you can attend online 🙂 Cycling Fusion is hosting a live Heart Zones Level 2 Certification on September 22nd. The presenters of…
Going to WSSC?
Are you going to be in Miami for WSSC? I'll be there all weekend and would love to meet you while I'm there. There are a bunch of sessions that I'm excited to see: On Friday our very own Barbara Hoots is giving a presentation: Studio Design: Empowering Emporiums to…
ICI Podcast 28 Getta Grips handle bar covers
This Podcast is was originally published on January 8, 2009, I have updated it with our new Podcast host information and I am representing it now. Note, the company is no longer in business, however there are pleanty of grips out there in the marketplace, so still a…
Should I Move More or Not?
Talking after class with members, is an infinite source of feedback for me. Today was a great example. My friend Georgia Green and her friend Mark were in class this morning. You met Georgia and learned about her and Mark's plans to ride 10,000 miles this summer…