Do you communicate to educate… or impress?

Do you communicate to educate… or impress?

 

This maybe a great bike, but completely inappropriate for a brand new outdoor rider.

This maybe a great bike, but completely inappropriate for a brand-new outdoor rider.

I'm listening to a recording of you, talking to member after a class last week. Would how you speak, and the words you choose, leave me feeling that your intent was to:

A: Educate them?

B: Impress them?

Last Sunday morning a participant approached me after a class I subbed at the Life Time Fitness HQ club. I call it the HQ club because it shares the parking lot of Lifetime's corporate offices in Chanhassen, MN.

I've forgotten her name, but she asked if I had a minute to advise her about purchasing a new bike. She explained how she had been riding indoors for about a year and was excited to test her new fitness outdoors this Spring.

“It sure looks and sounds like you have a lot of experience riding outdoors John, what brand of bike would you recommend for someone just getting started?”

THIS A TRAP!
Do I have a lot of knowledge about outdoor bicycles? Of course I do. If I chose to, I could have launched into an hour long dissertation about the virtues of carbon frames vs. aluminum frames, the specific differences between gruppos from Shimano, SRAM or Campagnolo, wheel choices and on and on – all with the intent of impressing her. But I didn't.

I could print my standard answer to this question on a business card; “I always recommend new riders start with the bicycle they will ride regularly.”  This straightforward response often illicites a confused look from whomever I'm talking with. So I explain further, telling her…

“I love riding outdoors and I enjoy encouraging others as well. But riding outdoors, especially on the road, isn't for everyone. Because you don't know if cycling outdoors is really for you, my suggestion is to find a simple bike, start riding it and see if you enjoy it. You may have one hanging in your garage or one of your neighbors may have one you can borrow. Barring that, you could go to a local bike shop and find a reasonably priced cross-bike. Forget the special shoes and clips, the standard pedals are all that you need. Then I suggest finding a friend to ride with – it's safer and more fun riding with someone else. Then set yourself a goal for this summer of say 500 miles. If you reach it, promise yourself a new bicycle. Between now and then you'll have learned a lot that will help you make a good decision… but if you don't it's no big deal. You've just learned that outdoor riding just isn't for you, or you may find you only enjoy riding on the LRT trails.” 

When I finished she looked like she wanted to hug me. Thank you, she said with a big smile. You have no idea how freeing it was to hear that. I have been getting dizzy with all the choices of bikes and really stressed about learning how to get in and out of my shoe clips. I'm having enough trouble here at the club. I have a friend who fell in a busy intersection when she couldn't un-clip. She called her husband to pick her up and I don't think she's ridden her bike since.   

I'm not sure if you know him, but Tim Ferriss is a master communicator. He's the author of a number of best seller books including; The Four Hour Work Week and The Four Hour Chef. Both books are about learning the process of learning and then leveraging that skill to quickly become proficient in just about anything. A recent interview discussing the The Four Hour Chef included this:

Tim Ferriss: Yeah. And it's so easy. I mean, when you get to the highest levels, when you're talking to the best chefs in the world, they don't try to complicate it for you. That's what I realized. When you're talking to a lot of people who are kind of good, or really want to prevent you from being part of their world because they want to be some like, weird high priest of the blogosphere or whatever? They don't, they complicate things. But when you talk to, like, the Michael Jordans of cooking, like Grant Achatz, at Alinea in Chicago, where I spent two or three days, which is the #1 ranked restaurant in the US, while I was writing the book, or Marco Canora of Hearth in New York City, or you name it. I mean, Joshua Skenes of Saison in San Francisco. They are happy to give you simple techniques that will make you one of the best home cooks in the city. I mean, it does not have to be complicated at all.

Many of our students look to us as authorities or experts. We all have a unique opportunity to help others make positive lifestyle changes if we remember to avoid the trap of trying to impress and instead, concentrate on communicating effectively using simple techniques. Our Best Practices category of articles is an example of how we try to apply this here at ICI/PRO.

Can you think of a few areas where this could possibly apply to you?

Do you communicate to educate… or impress?

Myth #10 of Indoor Cycle Rider Setup / Bike Fit

Myth # 10 – There's only one place your knee should be “over pedal” and that's when the forward pedal is horizontal.

Actually there's a second place where your knee should line up vertically with the center-line of pedal  – when the pedals are at BDC (bottom dead center) like this picture shows.

Indoor cycle bike fit

From http://www.pezcyclingnews.com/?pg=fullstory&id=3617 – I added the yellow line.

But wait John, for the knee to be over pedal, doesn't that mean that the lower leg would be perfectly vertical?

Isn't there supposed to be an angle in there some where? Of course there is and it's there right in front of you. It's created by rearward offset of the saddle which is a function of the Seat Tube angle, typically around 73°.

sadle offset 

Why I see this as a myth is because we all live in a world filled with right angles, created by perfectly horizontal and vertical lines. Floors are level, walls are plumb and bicycle riders need a soft bend in their knee – an angle of around 30°. Because we are looking for this angle, the tendency is to reject the premise and assume it can't be perfectly vertical/plumb, except it can and often is* 🙂

The easiest way to check this is to simply step back away from the rider. Observe them with still pedals at BDC and a relaxed ankle/horizontal foot.

*You'll find this applies when the saddle fore-aft is set properly.  Where it is not applicable is in those situations where the rider has moved the saddle all the way forward. Can you see how this will decrease the amount of offset = reduce the amount of the angle at proper extension?

 

 

Do you communicate to educate… or impress?

Solving Student’s Technical Problems

service station

Question from an ICI/PRO member:

Hey john,

I had a rider wearing a Timex HRM in class yesterday and it would not pick up her heart rate on the Keiser console of any of the bikes?  It does work on other equipment in the facility (treadmills etc.)

Is there a reason for this? and what she should check if purchasing another HRM to look out for?

thanks

This had me thinking about my Grandfather John Sr. (I'm the third) who could fix anything. Whenever I had a problem with something, specifically a car with issues I couldn't correct, he would advise me to carefully examine any assumptions I was working under. He knew me well enough to know that I had a tendency to see problem “A” and assume it was caused by a failure in part “B”. So I'd start to tear apart “B”, find nothing wrong with it, put it back together and after wasting a few hours bring the problem to him.

Learning to challenge assumptions can be very helpful in situations where someone brings a problem to you. Most people will try to solve their own problem, before bringing it to you. Along the way they may have created a few assumptions that they will expect you to follow.

My response was…

I'm thinking that it maybe hard to trouble shoot this.
Before I'd do anything I would confirm that the strap is actually working at the time. I've had similar situations where a student says; “it works everywhere else” but that's in the past days or weeks ago… only now the battery is dead 🙁
Does the signal show on their watch, but not on the M3? Or if they don't have a watch have them go directly to another piece of equipment and see if it shows there.
If the strap works other places, but not the M3, as a last step confirm that the M3 works with another HR strap.
If everything checks out then I'd connect you with one of the smart people at Keiser.
Learning to challenge assumptions can be very helpful in situations where someone brings a problem to you. Most people will try to solve their own problem, before bringing it to you. Along the way they may have created a few assumptions that they will expect you to follow.
You need to be careful not to sound cynical or condescending when you question assumptions; especially if you're a man talking to a women*. Rather than saying; “are you sure the strap works?” which can come off negatively, I'd suggest something like; “how about we go over to that treadmill over there just to confirm everything?”
*Trust me on this one. I worked for a number of years at a service gas station (remember those?) and have a vivid memory of being accused of insulting a women, who turned out to be the best friend of the owner's wife, because I didn't appear to take her prognosis of her car's problem seriously.   
As a follow up to the story, a response from Keiser…
Currently our display supports only Polar HRM. Unless the Timex watch has Polar
technology, it won't sync to the M3.Follow this link to our website that talks about Polar:
http://www2.keiser.com/en/accessory_options/polar

Please let me or our service department know if we can help any further.

Kind Regards,

Daniel Meine
Engineering
Keiser Corporation

Did you know that? I didn't and I've taught on Keiser M3's for years.
Do you communicate to educate… or impress?

Myth #8 of Indoor Cycle Rider Setup / Bike Fit

Myth #8 – Adjusting bicycle shoe SPD cleats correctly is hard/confusing/frustrating/impossible and should be left to professional bike fitters or the guy at the local bike shop.

Indoor Cycling Shoe Cleat alignment and adjustment tool

Amy's Shoes are now perfectly adjusted!

This actually wasn't a myth (as far as I was concerned) up until yesterday. Properly adjusting cleat position can be a maddening process to get right. So I wouldn't have included this in my 10 myths of Indoor Cycle Rider Setup / Bike Fit, but I can now after the UPS guy delivered this amazing $25.00 Ergon TP1 Bicycle Pedal Cleat Tool yesterday.

If you've ever tried to adjust the cleats on your own shoes you're probably nodding your head in agreement to how difficult this is to get right.

  1. First; with your shoes on, find the joint of your big toe it's under the fleshy bump on the inside of your foot – the widest part – and mark it's location.
  2. Then loosely attach the cleat.
  3. Move the cleat to what looks like the right position and then tighten the two screws securely.
  4. Clip the shoe into the pedal to see if you got it right… you didn't?
  5. Note the change(s) needed and un-clip.
  6. Flip the shoe over and prepare for the inevitable confusion; I want the shoe to go forward and in and rotate out a bit more… but everything is backwards so I should move the cleat back, out and rotate it in… but this is the left shoe so it goes; down, over and in?
  7. After a dozen or more attempts you throw up your hands and declare; this just isn't so important and call it good, wherever it ends up. You then vow to ignore any feelings that your feet aren't quite right while riding, choosing instead to get used to it 🙁

So it would make perfect sense that you would shy away from offering to adjust one (or both) of your participants cleats. 

After trying out this new tool last night, I found myself rummaging around the house for every old pair of shoes I could find, so I could adjust their cleats. It was so easy (and efficient) to use that it became like a sort of therapy for me. I was actually enjoying adjusting cleats! In mere minutes I was able to adjust both cleats properly; ball of the foot over the pedal spindle, Q Factor and rotation all perfect – and perfect mirror each other's settings. 

Notice in this before picture how both Amy's shoes are rotated inward = her knees would need to move out to compensate, not good.

Adjusting Amy's Spinning Shoe cleatsHere's a short video showing how simple this tool is to use.  

Do you communicate to educate… or impress?

Myth #6 of Indoor Cycle Rider Setup / Bike Fit

bike too big for this kid

Myth #6 You should be concerned with setting the saddle height too high.

If you've taught for any length of time you have probably observed that; left to their own devises, our participants will universally have their saddles set somewhere between just right and too low. I discussed how you should approach these low riders in an earlier post about my 10 Myths.

But should you have any concerns about raising them too high?

No.

Let's start deconstructing this Myth with a visualization exercise.

To begin I'd like you to close your and see if you can call up an image of the last participant whom you observed riding with their saddle set too high.

Can you see one? No?

Well keep trying…

OK, that's enough. You can open your eyes.

There's a good chance that you've never had a student in your class riding with their saddle set too high. I personally can't think of a time when I've seen this and felt I needed to respond / intervene between the rider and the cycle. Even when I thought I saw someone set too high (doing the classic Toe Pointed Peddling) it turned out that when I encouraged them to loosen their ankles and drop their heels, their seat was still set too low.

There's a simple reason for this > peddling with too high a saddle is painful and riders will instinctively choose a lower height where there's no pain. 

I need to credit my Schwinn certification for this one. Schwinn teaches two levels of bike setup; a “Quick Fit” and a “High Performance Fit”. While “Quick Fit” is basically “get em close”, the “High Performance Fit” version relies on the comfort of the rider to determine saddle height.

From my Schwinn Indoor Cycling Instructor manual:

In the proper riding position, with hands on the handlebars, have the rider place their leg at the bottom of the pedal stroke. Kneel down beside the pedal, and make sure the rider's heel stays level with the floor.

Check that the knee extends as far as comfortably possible while the rider is pedaling  Raise and lower the seat until the rider finds the highest comfortable adjustment. This should not be determined simply by observing the leg length, but rather by observing leg length AND through trial and error.

 

The minute I heard this during the certification, my ears perked up and I thought it made perfect sense. Riding with too high a saddle is painful… or riding with a saddle that's at the proper height, but higher than your flexibility allows, isn't comfortable to ride either.

And uncomfortable riders won't sit there in pain for an hour, and they certainly won't come back 🙁

Your focus needs to be on the comfort of the student, not some arbitrary number on a Goniometer or Spinning® Fit System tool.

I'll never forget the guy at the amusement park years ago with the stick he used to measure each rider's height, to see it they were tall enough to ride the Charlie Brown swings. He was so focused on the top of my daughter Carly's head, and if it was over the top of his measuring stick, that he completely missed how Carly was doing her best ballerina impersonation (up on her tip-toes) as she walked past his review station. He gave her an approving nod and she was in, while I watch her lose 6″ in height, in her next two steps, as she returned to her heels. Then she turned and smiled back at me about her cleverness – it was priceless.

Schwinn's system is beautiful in it's simplicity and how it's focused on feedback from the student. When you see a Low Rider in class suggest that they will be more efficient / burn more calories or develop more shapely legs if they raised the saddle. Then raise it a notch and ask them; “how does that feel?”

If they answer with anything other than; “it feels too high”, suggest they try another notch and ask again. Repeat until they respond with; “that feels too high” and drop them down one hole.

Let me know if this helps.

 

 

 

 

 

Do you communicate to educate… or impress?

Tech Tuesday – Can you hear me OK?

One of the beauties of taking another Instructors class is that you can observe the problems and/or issues they have during class and make a note to ensure the same doesn't happen to you.

Case in point…

I was taking the class of an un-named Instructor last week. Even though I was sitting the the front row, I couldn't hear most of what she was saying. It wasn't that she was trying to talk over the lyrics (thankfully) but I was only able to pickup about 50% of her cues.

I found myself asking the person next to me; “what are we supposed to be doing now?” But then I had to stop. I was getting less than friendly looks from the un-named Instructor, so I turned to face forward, smiled and tried to concentrate on her cues… that I was only hearing bits and pieces of.

There's a perfectly technical reason why this can happen.

Instructors don't hear what their student's are hearing.

The sound levels you hear up on the Instructor bike can be are different from what your class hears.  Speaker placement, room acoustics and the number of riders in the room all affect the sound levels – beyond the settings you make to the studio's sound system.

One universal problem is studios with wall mounted speakers, on either side of the Instructor platform, facing the class. Sound travels in a straight line and the sound's energy decays quickly as it travels through the air. So your participants in the front row get everything, second row a little less and so on. You sit in a relative Cone of Silence. Most of what you hear comes after bouncing around the room = weaker that what the rest of the class hears.

We had a phenomenal sound system, complete with a Sound Engineer and his big mixing board, at our last conference. Big speakers on either side of the stage. I thought it sounded great. Barbara Hoots was one of the Instructor team on stage during Tom Scotto's ride with a live band. She explained to me after the ride that she had a very difficult time understanding what Tom was saying, even though she was riding only 2 feet away from him and neither could the un-named Instructor sitting right next to her. We hadn't thought to provide monitors pointed back at the Instructors on the stage like they use during a concert.

fitness studio sound meter

But our studio also has speakers on the back wall facing me… so this doesn't apply to me, right?

Maybe yes, and maybe no. It didn't help the un-named Instructor in my example above. The distance you are from the source of sound has a huge effect on how loud it sounds.

There's a simple way to solve this* – get off your bike 🙂

When I first started riding in with my class, while teaching to a video, I would begin class up front in the normal position. Then, after we were through the warm up I would dismount and climb on a bike with the rest of the class. Often I'd find myself needing to reduce the volume of my music so I (and presumably the rest of the class)  could hear me properly**.  But then the music would be too low… so I would find myself constantly adjusting my iPhone down when I needed to cue and then back up for more energy.

I figured out that if I started class, with what I thought was a good balance between my voice and the music, I could walk around the room and test what everyone else was hearing. If I was a little too weak, compared to what sounded like the right level for the music, I could naturally return to the sound system's controls and make any needed adjustments. Only then, after finding a good balance, will I join the class for the rest of training.

Give this a try and let us know your experience.

*No, the solution is not to ask the class; “How's my volume?' With each student hearing you slightly differently (or having a different sensitivity to sound) who do you respond to? Besides, in public environments like your class, most people will tend to lie to you (not want to be critical) and tell you everything is just fine, when maybe it isn't.

**I use a $20 wireless Bluetooth connection for my iPhone so I can control it anywhere in the room. This post explains more.