by John | Aug 5, 2020 | Best Practices, Featured Studios
When he's not running the business, Joe (on the right) rides with his customers.
I love sharing the emails Amy and I receive from our boss – CycleQuest Studio owner Joe Ducosin 🙂
Hi everyone,
Thanks to all of you for continuing to be part of the CycleQuest Studio instructor team. This is the busiest time of the indoor cycling season where attendance is going to be at its highest over the next few months so we need to continue to provide the best workout experience in our classes to maintain a high customer return rate.
Here is my quarterly reminder of instructor expectations and tips on creating a positive workout atmosphere at the studio. I know the list is long but please read through them. Thanks!
- Don't just instruct, anyone can get in front of the class, play music and run through drills. Inspire, encourage, interact, create a “motivating positive atmosphere”, know what the class wants; make it fun!
- Stay connected with your instruction, let the class know what they should be doing every moment; emphasize certain key parts of a song for motivational effect. How long are the intervals? How long to the end of the drill? Are you ending with the song?
- For new customers give options to long climbs out of the saddle, isolations, quick jumps, long upper body arm workouts.
- Drills I discourage: 1) clipping out of a pedal to use only one leg – riders tend to put their free foot on the frame of the bike which scratches the paint and they end up knocking their water bottle on the floor. Also the pedal can easily hit their shin on the backstroke if they let their leg hang free. 2) Pedaling backwards — this causes the drive belt to wear incorrectly and track wrong. 3) Using dumbbell weights on the bike.
- Articulate other aspects of fitness while instructing; consistency, diet, nutrition, cross training, goals, and competitive events.
- Learn rider’s names. Introduce yourself, use MBO and the sign in sheet or go around the class and have them introduce themselves. This is the best way to make that personal connection.
- Keep your playlists and drills fresh. Use the clean version of songs. I know there will be times when curse words slip through, just try to minimize them. Check out Spotify the premium version for $9.99/month, a great alternative or complement to iTunes. I just recently made the monthly investment and am using Spotify consistently. Here is a great article on the getting started – https://www.indoorcycleinstructor.com/icipro-instructor-resources/the-art-of-finding-new-music-in-spotify/ and browse to www.indoorcycleinstructor.com to read more articles by John and Amy Macgowan on what Spotify is all about.
- Monitor the studio temperature with the display in the stereo cabinet. Open the back door only wide enough keep the max temp at 72 with fuller classes. If the studio temp drops below 68 the door needs to be closed again. The back door should only be opened to get in fresh air in and slightly cool down the studio. Take charge on regulating the studio temperature and the back door. When the studio is colder than 64 degrees wait a few songs until everyone is warmed up before turning on fans.
- Before playing a DVD movie get approval from me. No rated R movies and for PG-13 watch the segments you will play to see what might be inappropriate. If there is inappropriate dialog do not turn on the closed caption.
- When setting up new customers on the bike be sure to explain the computer, what they should expect during the class, options, what their challenges are being new and proper form. Proper leg extension and seat fore/aft position are the most important parts of the setup. Let me know if you have any questions on this topic.
- ALWAYS use the headset mic! This is a requirement. Having everyone in the class hear you at all times without having to yell is key to a great workout experience. Ask the person furthest away can hear your voice through the mic can be heard. If you are not comfortable using the headset mic please consult with me. There are two headset mic's – channels 1 and 2 on the soundboard. Let me know if you need help understanding how to use the board properly. When the mic starts to give a heavy echo typically the foam end piece is full of sweat and will have to be dried out using a paper towel.
- Music sound level – Be aware of keeping the music level appropriate for creating a “motivating workout atmosphere”. Ask the class how the sound level is and adjust per their feedback. You should be constantly turning up the sound level to emphasize a certain motivating essence of a song, like feeling the driving beat, and then turning the sound level down to give instruction. When giving small talk be sure to turn your music down. Having the music too loud is just as de-motivating as too soft.
- Thefts in building – It has been reported that there were attempted break-ins in a few of the offices of our building. If helping at the front desk and the front desk area is going to be unattended please close the front studio door when classes are in session as many customers leave their coats, jackets and boots by the front door.
- Announcements – Continue to talk about what is happening at the studio from the announcement sheet on the instructor bike. Encourage everyone to use the small fitness studio to stretch or get in a light workout before or after class when a personal training or group strength class is not in session.
- Try to arrive to the studio at least 15 minutes before the start of class to help with bike setup and meet new customers.
- Address studio etiquette to customers when needed: do not answer cell phone in class, keep personal discussions to a minimum so as not to disrupt the class (loud and consistent conversation not related to the current workout), being respectful.
As you can see, a “motivating and positive workout atmosphere” is the theme I am driving home here. Thanks for taking the time to review my expectations and let me know of any concerns you have with the topics listed above.
Regards,
Joe
Originally posted 2013-02-12 05:46:35.
by John | Aug 2, 2020 | Instructor Training
Every study I'm familiar with says that exercise is good for improving your mental health > but wait. Now they're saying it's possible to have too much of a good thing.
Although fitness keeps your body healthy by regulating weight and building muscle strength, exercise also can improve your mind. An increase in self-esteem, lessening of anxiety, calming of the nerves and elevation of your mood can be results of exercise. However, a recent study by professors at Teachers College at Columbia University, New York, reported that too much exercise can lead to diminished mental health.
People who exercised more than 7.5 hours per week had sharply increased symptoms of depression and anxiety, irrespective of age, gender or physical health status, according to “The Relationship between Physical Activity and General Mental Health” report.
So what is the optimum amount of physical activity associated with better mental health? Depending on gender, age and general physical health, people who exercise 2.5 to 7.5 hours per week report better mental health. However, the largest mental health benefits occurred with two to four hours of exercise per week. Sixty-five percent of those with poorer mental health exercised more than four hours per week, the report found.
This study raises other questions. Do people who tend to be depressed and anxious engage in extended physical exercise as a way of keeping their mental symptoms under control? Or do repeated, long-lasting exercise sessions or overtraining actually cause symptoms of depression and anxiety? What do you think?
Good question… what do you think about this? Are there some people in your class that are “self medicating” with exercise and possibly over-dosing?
Originally posted 2012-10-25 06:15:33.
by John | Jul 30, 2020 | Instructor Training, Zone based Heart Rate Training
A common theme in conversations I am having these days is; “today we we find ourselves right here… what do we need to do differently if we want to end up somewhere else next year?”
I have created a short survey (it should only take about 2 minutes) to learn where you are with Heart Rate training at your club or studio. My hope is that your answers will help guide us in the future, so we all end up where we want to be next year 🙂
The complete survey should display below. If you don't see it you can Click here to take survey
Originally posted 2011-05-22 10:03:17.
by John | Jul 27, 2020 | Indoor Cycling Bikes
Schwinn Triple Link Pedals are a common upgrade for any brand of Indoor Cycling bikes. As a new Indoor Cycling Studio will need to purchase 20 – 50 of these pedals, a small savings can really add up!  I did some research for our new CyclingStudio.Org community site and found that Sportsmith.net appears to currently offer the best pricing on Schwinn Triple Link Pedals.
If you are using these pedals you may want to check out the Red Pedal Tool (my very own invention) that solves the problem of safely removing the shoe basket without hurting yourself 🙂
Originally posted 2011-01-28 08:17:56.
by John | Jul 24, 2020 | Best Practices, Engage Your Students, Instructor Training
Click to download this App – I'm sure a search on your Droid phone will find something similar.
ICI/PRO member Kristin Krantzman makes an excellent point here in her comment, to my earlier post about sound levels.
I have one student that really complains about the loudness of the music. She has tried wearing special noise protectors.
She tells me that I am damaging my own hearing as well as that of my students if I do not reduce the volume.
BUT, when she is in my class and I reduce the volume to the level she wants, the rest of the class can barely hear the music. Students start cross-talking in class and they lose interest. What can I do? I agree that increasing the volume so high that the walls are shaking is not healthy. But, when the members cannot hear the music and they start talking to each other in class, that is not good either. Anyone have ideas about how to handle this sensitive problem???
Kristin you're making a great point about “subjective” vs. “objective” measurements. We all have different levels of hearing. I want to call it a “sensitivity” to sound that may have reader's nodding in agreement, if they've ever had an argument with their spouse about the sound level coming from the TV.
You and your student are having the time honored, back-and-forth of; “it's too loud”… “no it's not”… “yes it is”… “I like it this loud”… “it will damage your hearing”… “no it won't”… which goes on without resolution because there's no “objective” sound level you can point to as an authority.  I know from 24 years of marriage that a subjective argument like this will never end in “Win – Win”. Amy get's mad and leaves the room or I begrudgingly turn down the volume. Either way only one of us “wins” and, more often than not, neither of us feels good about the outcome.
The same is true for you and your noise sensitive student. If you had a sound meter in your studio (or living room) you could point to it and say something like; “our sound levels don't exceed 85 dB, which is the maximum level recommended by The National Institute for Occupational Safety and Health (NIOSH).
Can you see how having this “objective” measurement could change everything [wlm_firstname]? Instead of your student arguing with you, her complaint is totally with some third party authority. She may still believe that the music is too loud, but her issue isn't with you or your club. You're following the recommendations of a highly authoritative government body.
She maybe frustrated by all of this, but none of it will be directed at you. Smile and say; “I'd really like it if you stayed for my class, but I will completely understand if you don't.” And then it's critical that you make a very direct disengagement from him or her. Physically turn your body, break eye contact or say hello to another student. If you give her the chance, she'll re-load and come at you with another complaint or a different spin on her original complaint.
Handled correctly, my guess is that she'll stay for your class because…
People frequently use non-specific complaints to advance their own self interests!
It's said, but true. Every day people are trying to manipulate you into doing… what they want you to do!Â
Kristin's comment included this:
She tells me that I am damaging my own hearing as well as that of my students if I do not reduce the volume.
Please tell me if I'm wrong here – This student's expressions of concern, for Kristin and the other students, maybe completely well-intentioned. But I've been around far too long not to think that at some level she's simply taking advantage of Kristin's concerns for the wellness of everyone in her class, with the intent to manipulate Kristin into doing what she wants.  Â
If you've had sales or customer service training, you'll recognize customer comments such as “your music is too loud” as a classic objection or complaint without specificity. Sales people learn that when presented with a non-specific objection; “your price is too high” the only effective response is to make the objection specific; “compared to what?”
The same is true in a customer service situation; “your music is too loud” needs to be qualified and made specific “our classes don't exceed the recommended safe maximum of 85 dB” effectively neutralizing the complaint. “Next?” you say, as you smile and greet the next person in line.
Like it or not, as the Instructor you are also a front line Customer Service person for your club or studio. Be aware that complaints from students aren't always what they appear. Bringing clarity to a complaint, by identifying specifics, can go a long way toward peace and harmony in your class and a lot less frustration for you, the Instructor.
P.S – I've downloaded the free sound meter App for my iPhone shown in the screen shot above. I played around with it last night and plan to use it to establish an agreed sound level for the TV in our home. So the next time I hear; “it's too loud!” I can check and see who's right 🙂
P.S.S. You may want to forward this to your owner or Dept Head, so you're both on the same page if/when this student tries to escalate her complaint to management.
Originally posted 2012-08-30 07:53:36.
