by Krista Leopold | Jan 15, 2017 | Big Box Instructor, Engage Your Students
What if you could get inside the minds of your students? It’s common to hear compliments from your regulars about what you are doing well, but what about the students who come once and decide never to return? So far, we have explored the importance of preparation, and welcoming every student. This week, we'll consider the need for tact and professionalism, even when the complaint is valid.
Imagine that you are unpacking your gym bag after class. There is a note sitting on top. It says…
Dear Instructor,
Let me start by saying that I am a workout junkie. I have tried every kind of exercise and class there is: running, yoga, Cross Fit, Personal Training, kickboxing to just name a few. And, you know, of all the types of workouts I've tried, indoor cycling here at this club is my all-time favorite. I love it here. The team is fantastic and I enjoy every instructor and every class. Everyone is unique and provides something a little bit different, so I get a well-rounded routine by coming throughout the week. Not many places can offer that.
But I have to ask you a question — do you like it here? I can tell that you are passionate about teaching and cycling. I appreciate that you put a lot of effort into your classes and I'm impressed that you seem quite knowledgeable about riding. But it seems that you can't stand this place. The things I have heard you say about the other instructors and the management here are really unnerving. Sometimes you complain about little stuff that would probably annoy me too, like the fan or the mic being busted. That's not so awful. But it is awful when you speak badly of the other teachers. In fact, I really do not like it when you go off on my favorite instructor. She has so much energy and excitement! I really look forward to her classes and I think your comments are out of line. I understand what you said about jumps and I agree that she does them kind of fast. But don't you think you'd be better off telling her privately what you think is wrong instead of trashing her to your students? That is so unprofessional! And it makes you look really petty to complain that the other instructors teach stuff you don't like. If you are so educated, why don't you just tell them instead of making us feel like jerks for liking their classes? Why would they even be teaching here if they were as terrible as you say they are? Have you even taken one of their classes to know whether this stuff is as bad as you think?
You really are a good instructor and I would hate to see you lose your support by focusing on the wrong stuff. I hope you'll take this as it was meant – to help you see that no one is going to listen to you as long as you are bad-mouthing others, especially if they happen to like the other instructor better. It doesn't matter how smart you are if you are being self-righteous when you do it.
Sincerely,
Diplomatic Debbie
Have you ever been one of the characters in this scenario? Is it ever okay to speak negatively about your employer or another instructor to your students? If you were the director at this club and learned of this situation, would you have anything to say to the instructor or the student?
by John | Feb 24, 2016 | Engage Your Students, Instructor Training, Latest News, Your Fitness Business
We've got another election year here in the USA. Based on what I see on my Facebook feed, I get the sense that there's a few Instructors* out there that might be thinking, OH GOODY! I've got a captive group of people riding in front of me. My “peeps” see me as a leader. It's my job to “educate” them so they vote properly!
It's my belief that there's nothing better at destroying your class' sense of unity, than injecting politics.
So if you're tempted to sit there front/center and extol the virtues of some candidate (or criticise another) during a recovery, might I suggest that you consider these five reasons why you shouldn't?
#5 It's unprofessional behavior.
You're paid as an Instructor to conduct a cycling or fitness class – not to convert people politically as a political pundit. A true Fitness Professional would never discuss politics during the course of conducting their class. They understand exactly their role in the studio and understand politics isn't in their job description.
How would you feel if your doctor, accountant, mechanic, hair stylist, or other Professional (whom you're paying for a service) began to lecture you about the evils of a particular politician? One you happen to admire and plan to vote for this fall?
Fitness Professionals also understand that they represent the club or studio where they teach. As a representative, anything you say or do could reflect poorly on the business. So just don't go there.
As the owner or manager of an Indoor Cycling Studio, do you think that a friendly preemptive reminder to all of your employees might be helpful?
#4 It's disrespectful to your riders.
People are inundated by politics near constantly during election season. Unless you go completely off-grid, you really can't avoid the constant poll results, he said/she said breathlessly reported ad nauseam on TV, radio and the Internet.
At some level, most (if not all) of your riders participate in your class as an escape from the real world. Don't ruin their hour of aerobic bliss, by mouthing off about income inequality, social security, pipelines or other non-sense. Your class has no interest in hearing it and you'll only wreck their workout… and probably not see them again 🙁
#3 You'll instantly alienate half your class when you open your mouth.
The US is politically split approximately 50/50 between Republicans and Democrats. So it defies explanation why any rational* person would purposely choose to insult the political beliefs of 50% of their class, by publicly taking one political position over another. Seriously, why would you ever do that?
OK, I realise that there are some who couldn't care less who they alienate by mindlessly parroting what they've heard or read – please show your Professional independence by not being one of them 🙂
#2 They'll “unfriend” you.
I'm not specifically referring to unfriending someone on Facebook, although I guess I could be. I'm certainly not against dumping a FB “friend” who's frequently posting stupid stuff about politics. What I'm referring to is the damage you can do to a relationship by needlessly introducing conflict .
Think about the last you were lectured by a friend or acquaintance about something you disagreed with. How did it make you feel? Did you leave feeling like you'd be excited to talk with him or her again?
#1 I'm not stupid, nor am I uninformed or uneducated, so don't treat me like I am.
My number one reason why you should leave politics out of your class; it's insulting and demeaning to lecture other adults about pretty much anything, especially things political. There a very good reason that you, yourself, have felt insulted when this happens. You're being told (no matter how nicely) that if you disagree, you're simply wrong … and they're right.
But it isn't just that you are mistaken, like you turned left, when you should have veered right. No, you feel insulted because the act of lecturing is about power. The lecturer has asserted a position of dominance over you, attempting to make you feel small. How do you respond in a situation like this? Does it make you feel valued and/or respected?
But what if a participant brings up politics first?
Refer to #1, regardless of you're in agreement or not.
I have to compliment the personal trainer of the boot camp I was at this past Saturday. One participant made a number of political comments, that he initially ignored. Sensing the guy wasn't getting the hint, he said very politely; “this is a politics free zone” – smiled and disengaged from the conversation. That was all it took.
*This might not describe you… however you probably know a few Instructors who it does. Please feel free to share this article with them, before they irreparably damage their relationship with their participants.
