The “Barn” as it's affectionately known, is run by first time business owner / Instructor Karen Casler. Karen shares with us a number of the secrets of her success in the interview below:
Her total focus on customer service.
Using technology effectively.
Offering a diverse mix of classes to reach the broadest audience.
Recruiting and retaining instructors.
Some Instructors don't fit – what to do next…
Not all customers fit either…
Studio details:
CB Cyclebarn 372 Camino de Estrella San Clemente, CA 92672
(949)303-3112 Email: karen@cbcyclebarn.com
Indoor Cycles: FreeMotion S11.9 with Carbon belt drive
In class display system of rider performance metrics: Performance IQ
Listen to Karen's interview below or and have every new episode delivered straight to your portable device.
Following up on the topic of winging it… reposted from April 9 2013 – John.
What if you could get inside the minds of your students? It's common to hear compliments from your regulars about what you are doing well, but what about the students who come once and decide never to return? Imagine that you are unpacking your gym bag after class. There is a note sitting on top. It says…
Dear Instructor,
I regularly take your Thursday class, which is scheduled to begin at 5:30. Every week, before I can even consider coming to class, I must pack my gym bag on Wednesday night, arrive to work early on Thursday morning, and arrange for someone else to get my kids from school. But that is just half of it. To actually participate, I must also leave work early, fight downtown traffic and get in line before the rest of the people who want to ride too. To say that I put a great deal of effort into being on a bike each Thursday is an understatement.
Last week, you arrived in the studio at 5:33. Class did not begin until 5:41, but it ended promptly at 6:25. In the 44 minutes of riding we fit in, you interrupted or skipped the music 4 times. You changed your mind about what we were doing 3 times. You made 6 excuses and gave 0 apologies.
I could understand if once you ran late or had a mishap with your iPod. But this has happened before. It is becoming evident that you do not care about your class as much as I do. I have to work my butt off just to be there, so I find it upsetting that you don't put any time or thought into planning. I don't think I am asking too much when I say, please do not come to class unprepared. It is frustrating when I have worked so hard to beat traffic, but you arrive late. It is insulting that you are still arranging your playlist during the warm up. And how can this workout be effective when you change the plan (if it can even be called that) whenever a new song comes on?
You should know that you will not be seeing me in your class in the future. I will be contacting management to explain my concerns. I have to show up to my job prepared. Is it too much for you to do the same?
Sincerely,
Prepared Patrick
This is an example of a pretty serious student who has particular needs and high expectations of his class. Are his concerns valid? How would you recommend this instructor respond?
For years I have taught classes that were physically challenging to participants but when I started to bring more than the Physical Dimension of Wellness to my classes, MAGIC HAPPENED.
Dr. Bill Hettler, the co-founder of the National Wellness Institute (NWI), created a model named, The Six Dimensions of Wellness, in 1976. His idea of Wellness was not merely just the absence of disease, but living a life in which you become more aware and make decisions towards a more successful existence.
The dimensions from Dr. Hettler’s model are;
Physical
Social
Intellectual
Spiritual
Emotional
Occupational.
These 6 Dimensions when fully obtained can be thought of as a wheel, the more full your wheel is the better life may be, the less full the wheel is the harder life may be. Knowing this as a Fitness Professional, I made it a point to bring more than just the Physical Dimension to each of my classes and saw an improved mood and performance from members.
Below are a few ways to implement some of the Dimensions of Wellness into your classes and getting your participants to living more successful lives!
Social Wellness: I start each of my classes by having participants near one another introduce themselves and share their goals with each other, during the Warm-up. This really creates a sense of community and connection that might not be there unless you initiate it to happen.
The first time I tried this in class there was a silent pause and a look of hesitation of those in the room. I quickly followed up my request by sharing a stat that I read in Forbes Magazine, stating that those who share their goals with others, are 75% more likely to accomplish those goals than those who do not. This lit the fire and soon my classes were celebrating each other’s successes and helping hold each other accountable.
Physical Wellness: During the class it’s crucial you create a sense of connection with the body, whether it is Heart Rate, Perceived Exertion, or simple stating where and what they should be feeling. This help will get your participants engaged and understanding what’s happening PHYSICALLY rather than just going through the motions.
Whenever you get a chance during your classes, tell your participants exactly what they should be feeling so they know they are accomplishing the goals you have set.
For example, when I am teaching a Standing Attack Drill, I will prep the class by saying, “think of the word ATTACK, it’s strong, it’s powerful, and it’s aggressive! If you attack with those words in mind, your legs will start to warm, your breathing will become heavy, your heart rate will rise and when you finish this attack, you will be breathless and that much harder to beat! Let’s Roll!”
Your riders will now be able to connect with physical signs and feedback from their own bodies, which will be a great way to keep them engaged and working hard no matter if they are a beginner or a well-seasoned athlete.
Emotional Wellness: Towards the end of classes, I usually have a track where I give full control to the riders. I have a set directive for the drill and try to evoke an emotional attachment to their work effort and goals. I will ask again and again, “Is this the best you can do? Is this as hard as you can work, if so KEEP GOING, IF NOT MAKE THE CHANGE! BE BETTER!” I try to create a sense of pride and worthiness to their work and show them not just how PHYSICALLY strong they are but EMOTIONALLY.
This is all about song selection and coaching. The best example I can give that I use in my classes is the song, Breakn’ a Sweat by Skrillex & The Doors (Zedd Remix). The drill is simple; it’s a seated climb up the hill that scares you, the one you can BARLEY make it to the top of, the hill that when you get to the top, you feel victorious. The gear choices are up to you but the RPM’s must never go below 65. Ever rider will have a different idea of what this hill looks and feels like. It then becomes the instructor’s job to coach their team of riders up this hill and make them believe every second of the way that they can do it.
Spiritual Wellness: Finally at the end of class, during the Cool-Down, I always have participants turn to their neighbors and give them a good-job or some words of praise for their work. The Cool-Down to me has 2 parts to it, first to bring recovery and relief to the body through a controlled ride and stretches, and second to feel a strong sense of pride for the effort and work they did during class.
As soon as the last beat drops and the work part of the class is over, I always tell my class to turn to their neighbors and commend them for their effort during class. I also always make sure that the song or songs that I use for Cool-Down provide motivation or inspiration, like the song, I Lived, by One Republic. The lyrics talk about taking chances and, my personal favorite, OWNING EVERY SECOND! As the leader of your class, assure your team of riders that the effort they put in is one they should be proud of and feel good about.
Since the implementation of these techniques I have seen a steady retention and full classes. When you start to introduce these Dimensions into your classes, be authentic and go in wholeheartedly, and you too will see MAGIC HAPPEN!
After watching the presidential debate last night, I remembered this post that addresses the importance of being prepared. Originally posted on Oct 9th 2014.
Many of us have been guilty of showing up for class and then just “winging it”. But are we putting forth the best YOU when you're making stuff up as you go along?
I've featured Alexa Fischer's short videos in the past and feel you just might re-think your class preparation after watching this video… and then the video that follows below.
If you appreciate Alexa's wisdom like I do, I highly recomend subscribing to her email list. Go here and fill in form in the righthand sidebar.
Winging It
Here's the video Alexa refers to where Billy Joel agrees to let an unknown student play piano for him. If you need a “day brightener” this will be it 🙂
The FreeMotion S11.9 – Keiser M3 and Schwinn AC Performance Indoor Cycles all require calibration at some point. Ensuring that all of the bikes in your studio are calibrated to factory specs will keep them reading consistently from bike to bike and your participants happy 🙂
Regardless of what you may have been told, my suggestion for a Best Practice is to spend the time to go through all of your cycles monthly. None of these procedures take more than a minute of so to complete after you've done a few.
I felt it would be helpful to have links to all the Indoor Cycle calibration procedures in one place, so here they are:
Free Registration Required — Click Here. Opens in a new tab. [wlm_ismember]
FreeMotion S11 series console calibration: including the S11.9 and S11.0 (home version)
Calibration may not be the correct word to use here as FreeMotion prefers to describe their procedure as Zero Reset – bringing the power meter back to the factory settings after replacing the batteries, making a repair or when something just doesn't seem right.
Schwinn uses what they call “Tilt Calibration” to teach the cycle where the magnet is positioned = it will give you a proper readout of power and distance.
Strategies for protecting the health of your Mac or PC computer, from the malware know as CryptoLocker, isn't really much different from what you do to protect your personal health; you're careful with what you consume and have some insurance in place for when you get sick. As a fitness professional, you depend on your body to earn some or all of your income. If it breaks you're screwed. Your Dept Head will only except you teaching off the bike for so long, before deciding to replace you.
You are also very dependent on your computer for managing your music and communicating through email and social media – so if it fails you have a similar problem.
In case you haven't heard, CryptoLocker is a nasty piece of malware (virus) that can infect your computer – YES, Mac users are just as susceptible as PC owners. CryptoLocker encrypts (scrambles) your files so they can't be opened… ever…by even the NSA… unless you send the hacker $300.00 for the key to unlock the encrypt files.
However, there are trojans out there that have surprising and nasty behaviours like encrypting your files with a password you don’t have and demanding money to unlock them. This kind of malware is not new but over the past 18 months it has become significantly more prevalent and the malware authors have written significantly more clever and scary versions.
This kind of malware is now all over the web and your chances of running in to it and being exploited are uncomfortably high. Some of the more widespread examples such as CryptoLocker even include a count down timer which claims if you don’t pay them $300 in 72 hours they will delete the key file so that your data is lost forever. Malware like this is growing more scary day by day including the ability to encrypt all your data but also to spread over the network and hit other systems.
You can search in vain for a solution, but there is no know remedy to recover your encrypted files if you get infected. Well except bypaying the ransom demanded by the hacker – yes, believe it or not, these are honest hackers. Most do send you the encryption key after they receive your $300.00.
Preventing CryptoLocker – don't click that link!
As scary as it sounds, any link you click could install the CryptoLocker virus (or other malware) on your computer. The trick is not clicking that infection link in the first place. The primary places you find those links is in SPAM email and garbage websites offering free nonsense; games, software and (wait for it) FREE MUSIC DOWNLOADS. Don't go there and you're 50% guaranteed that you won't have to send that $300.00 to recover your 10,000 songs in iTunes.
Long time readers have heard me implore you to use strong passwords for your email accounts. NOTE: you must have listened because I'm seeing far fewer SPAM emails, sent from hacked accounts. CryptoLocker doesn't get installed in your computer by hacking your email, no, but the SPAM emails going to all your friends in your contact list. Most people have learned to ignore an email that says; “Hi there. I saw your picture on facebook and think you're cute. Click this link to see pictures of me!” But a few haven't.
But what if I am infected?
Beyond sending the $300.00, the only known option is to completely wipe your computer clean / restore to factory settings and restore from a backup that predates the infection. If your last manual backup was two years ago – then that's what you'll have to work from. Sorry, there is no other solution 🙁
If you're using an automatic backup service to the cloud; Carbonite, TimeMachine, Windows Backup, etc… you're in luck. All of those services have multiple restore points – you can go back in time to before you were infected, and recover those old, encrypted files. But only after you've first wiped your computer clean so the files you re-import aren't reinfected.
I copied this from Carbonite's help page that explains:
Restoring a previous version of a file lets you correct any accidental changes.
Each day a file is backed up, Carbonite maintains a version of that file.
You can view up to 12 versions of a file to restore (depending on how many times the file was backed up and how long ago it was backed up).
You can restore a file you have deleted from your computer hard drive (as long as the file was deleted within the last 30 days).
Following up on the topic of winging it… reposted from April 9 2013 – John.
