Recently, I found myself at the local big box home improvement store looking for some primer paint. A helpful person asked if I had any questions. I explained that I had some pealing paint that I intended to scrape, prime and repaint. He suggested "brand X" as the best primer that they sold. Before I could ask if it would be possible to have the primer tinted, he moved off to help someone else. Content that I had the right paint, I carried a can of it over to the counter where they mixed custom colors. "What are you using this for?" asked the helpful person behind the counter. I told her the same thing I had told the earlier helpful person and asked if I could have it tinted. "This isn't what you want." was her reply. She then began giving me a chemistry lesson that went way over my head. I listened politely before explaining I needed a few other things and would be right back.
I left the store with nothing but confusion.
In the survey I asked the question; What would you change, add or implement at your club or studio that you feel will increase Heart Rate monitor usage by members? 61% said they would implement Instructor training so everyone talks the same language.
Have we created a "Tower of Babel"?With 413 responses to the Heart Rate Training Survey it is clear that we have a language barrier that needs to be addressed. I feel the confusion it creates for our students is partially to blame for the low level of Heart Rate monitor usage in our classes.
I respect the fact that people will have their own point of view, i.e... which is the best paint for your house, but do our answers always reflect what's best for the customer?
I needed help making a decision and helpful person #1 gave me exactly what I needed; a simple, confident recommendation. Even though it was based on minimum information, his confidence left me feeling ready to take action... in this case making the purchase.
Helpful person #2, while thinking she was being helpful, did the exact opposite. The confusion she created had me second guessing what should have been a pretty simple decision. So I did nothing... which I'm thinking is what many of our students do every day.
In these three posts I am advocating for a standard method of describing HR training Zones and I would love your feedback.
- When the “Fitness Run” Begins – will you be ready to catch a few new students? - February 21, 2024
- Free Sound Effects Friday – 30 Minutes of Bicycle Racing Audio From EpicPlanet.tv - February 18, 2024
- Stop the Talkers – Step Three… Let's Fix This Today! - February 15, 2024