by John | May 20, 2026 | Boutique Instructor, Instructor Tech Help, Instructor Training, Your Fitness Business
Suggest finding someone who looks like this to help you evaluate your online registration system – or review the one you're using now.
Prospective Indoor Cycling Studio owners have hundreds of both challenging and easy decisions to make, long before they're ready to launch. Considering that your new studio will be a real business and the purpose of your business is to make money, the registration system you choose* to collect your money is pretty darn important… in fact it's crucial IMO. With multiple solution providers of online registration systems – how do you choose?)
I'd start by answering the: how easy/intuitive are the registration and collect the money process?
In the online world, marketers describe collecting the money as a conversion – I call it making a sale. Conversion percentages = what percentage of visitors who somehow end up on your registration page actually convert? Conversions don't always equate to sales. They can also be; create a user's profile, register for a class or even just join your email list.
Any difficulty the visitor experiences during the process can reduce the number of successful conversions (you don't get the money).
Now I don't need to tell you that different people, react to online “difficulties” or “frustrations” differently. You could throw any amount of digital confusion at either of my two girls and they'd still figure out how to register for your class. But there are potential customers who aren't comfortable with online anything.
Testing the registration and collect the money process
You're probably not the right person to test and compare online registration systems. The fact that you are here reading this tells me you are comfortable using a computer and are probably routinely using it to make purchases online.
I suggest finding someone in your life who's not all that comfortable with technology and ask them to help you evaluate the various systems. For some of you it could be your Mom (hence the Mom Test), a friend or family member that's similarly technophobic.
Here's how I would structure your “Mom Test”.[wlm_private ‘PRO-Platinum|PRO-Monthly|PRO-Gratis|PRO-Seasonal|Platinum-trial|Monthly-trial|PRO-Military|30-Days-of-PRO|90 Day PRO|Stages-Instructor|Schwinn-Instructor|Instructor-Bonus|28 Day Challenge']
- Contact each company's representative and ask for a link to the home page of an actual studio that uses their system/software.
- Collect each studio's link
- Sit down with your evaluator and have them go through a complete registration process: Create a user's profile and then register and pay for an actual class. Yes, this will cost you a few dollars > what you learn will be invaluable.
- But please don't waste their time and ask the studio owner to refund these small purchases.
While your evaluator is going through the registration process, You Need To Sit On Your Hands and offer no direction or assistance. Just watch exactly what happens and how she/he responds.
- How quick was the process?
- Was there any place where they got stuck
- Did anything happen/change that caused them to question anything? Am I doing this right? Why was I taken here? etc…
With any luck you'll have a fun time doing this and learn a lot about what works and what doesn't, making your final choice easier. After all, you and your successful studio is going to be married to this software for years to come 🙂
[/wlm_private]*Of course this isn't the only reason you would decide on one registration vendor over another. If you have other questions you can ask me here.
Originally posted 2015-01-15 05:20:41.
by John | May 8, 2026 | Instructor Training
Yes, he's a marketing tool 🙂
Question sent in from a future Spinning® studio owner.
Hi John,
I was wondering in all your travels have you heard of an indoor cycling studio that has done research on what are the best marketing tools for a new studio? There are so many. I think my marketing list contains around 45 different ways to market a business. It would be cool and cost effective to know which marketing tool brings awareness to a fitness business as this. If I had an answer to that I would obviously strategize to put more capitol towards the tool that brings the business. We have different ideas on how to market initially using promotions/discounts/etc. We don't plan to open our studio until late summer and we just found out that another studio is going in the next town to us approximately 3.5 away.
Any input would be appreciated.
Thank you – Nancy
Nancy provided me some additional detail, explaining that she's waiting on some local permitting approvals. Once they're cleared she's purchasing a room full of Spinner® Blade Ions. She's installing Performance IQ and LiveEdit is building her website which will integrate with MindBody, provide the bike reservation system and deliver all of the performance metrics to each rider.
I passed Nancy's question on to our resident marketing expert, Courtney Lee for here thoughts. Here's her response:
While I haven't heard of any research on what is best these are some of my initial thoughts and things I would do if I were opening my studio. Social media is great but should be a complimentary tool to more brick and mortar approaches at first and then you can switch over to social media more when you're following is in place and actively engaging.
- Try not to discount the actual price as that can discredit the value – instead word it such as “Bring a Friend and You RIDE FREE – a $30 value” or something like that. “Buy 10 Rides & We'll add a bonus Thank You Ride for FREE (a $30/value)”
- Social media is excellent, HOWEVER, we can not count on Facebook to deliver our message to everyone without paying to play essentially. Think direct – is there a local bike shop, coffee shop etc where the target market hangs out? Get in there and connect, offering a SELECT few a VIP Ticket (again – stating the value on it) to the first ride. You're creating exclusivity by offering VIP tickets and making it feel like a big event (which of course it is!).
- Highlight your “difference maker” from the competition. Do you have extra showers? A super easy booking system? Member perks at local businesses (where you swap discounts for say the employees of the coffee shop and they do the same for you etc).
- Depending on the geographic area a direct mail post card may reach the most households for the most cost effective price. List your highlights here and also say something like only 40 VIP seats for the first ride event – CALL TODAY! Then talk about the VIP event and all the things you'll have. Spend some budget and have these professionally designed – it's your image, the first impression! Typically around $50-$120 for design depending on hours spent in proofing.
- Create a big open house style event where you find the locals who are well connected in the community. Host a special pre-opening screening for these people and make it amazing. Let word of mouth do the best advertising for you. Create a swag bag for attendees where they could receive 5 complimentary guest passes – have their names on them so you can track the success.
- If you don't already have them – invest in some large window signs and/or decals saying you're coming. Create the hype – be different – get noticed. I would also add that the signs include We're Hiring Instructors! John
- Create strategic relationships with other small business in the area. Have them promote you and talk you up to their clients. Once you open you can return the favor.
- Remember, go direct to the source. If you're target audience is moms, find a local moms group – sponsor one of their events, offer to give a presentation on fitness for moms. Then mention the daycare room that your facility has – and that it's FREE – your 930am, classes will be packed 😉
- If you've got an awesome logo have some inexpensive car window decals made and hand them out to your friends, potential clients. Any promotion of your logo is a good thing at this point!
If I had to pick two things I would go with the direct mail post card and the partnerships with other surrounding business.
Hope that helps – I may get a few more as the coffee kicks in 😉
I would add that the key to any form of marketing is consistency – there's a reason you instantly recognise the Geico Gecko – you've seen multiple Gieco Insurance commercials featuring his humorous exploits. So I would consider who my target market will be (think focusing on small niches) as Courtney suggests, pick a few tools and them stick with them.
What's worked for you?
Originally posted 2014-06-09 10:34:29.
by Jennifer Lintz | May 10, 2021 | Instructor Training
By Jennifer Lintz, Registered Dietitian and ICI PRO Contributor
A few days ago, I attended one of my colleagues' classes. The ride was top notch from start to finish, but one drill in particular got me thinking.
Towards the middle of class, Lori (the instructor) told us we would be doing a climb. I can't remember exactly how long we were to be in hill mode – it was either 3 or 4 1/2 minutes – but I do remember her instructions for the drill. She told us to lift out of the saddle for 15 seconds three separate times during the climb. The catch? We could decide when. This was an interactive drill. As a participant, it forced me to be present, keep my eye on the clock, and take ownership of the task I had been given.
As an instructor, I immediately felt like I gained a new tool to enhance participant engagement. If one of our goals is to help our students stay present on the bike, why not give them some time in the driver's seat?
Certainly, it might be a bit much to do a class full of drills like the one I just described, but sprinkling in one or two could be a great way to keep students focused. Being in Lori's class got me thinking about other drills that might have a similar impact. Here are two I came up with:
– Flat: 5 minutes. The bulk of the flat should feel moderate in intensity. Work at a hard intensity at least twice for 30 seconds. If, in the last minute of the flat, there is time for one more push, challenge them to fit it in.
-Intervals: 3 minutes. Alternate between high and low intensities for the duration on the drill. The “work” period must be longer than the recovery. Time frames are left up to the students.
-Hill: 3 minutes. Each minute should be more challenging than the previous. The increased intensity can be created by a change in speed or resistance.
Do you have other drill ideas that give participants guidance, but ultimately put them in charge?
My experience as a student reinforced just how beneficial it can be to spend time on the other side of the cycle studio. I would love to hear your thoughts on this topic as well.
Originally posted 2014-07-13 14:14:27.
by John | May 4, 2021 | Best Practices, Engage Your Students, Instructor Training, KEEPING IT FUN, Learn Leadership Skills, Mental Toughness
I love sharing anything created by public speaking expert Alexa Fischer. She has just published part one of a free video series. I just finished watching this 13 min video and felt you may enjoy learning how to move past the negative thoughts that could be holding you back from effortlessly connecting with your riders.
When opportunities happen, it's up to you to be ready.
Whether it's chatting your boss up in the elevator, introducing yourself to a major influencer, sharing your new idea at the company retreat or effortlessly welcoming new neighbors, when you speak with confidence and calm – in any situation – it matters.
It matters to you, but it also matters to them.
Drum roll, please… I cordially invite you to watch VIDEO ONE of the 1000 Watt Presence: Free Training Series. No need to sign up, just click on the video and you'll be directed to the classroom. This week I'm sharing a few exercises to help you identify and release the habitual negative thoughts that have been holding you back. And the truth is, we all have them.
Positive thoughts are your fuel for happiness, success and clarity. Your inner scripts are the reason you have stopped yourself from speaking up, taking risks and seizing opportunities. But habits can be changed. Starting now.
The world needs your light. Let it shine,
Alexa
Click here to see the video.
Originally posted 2018-01-09 09:00:18.
by Jim Karanas | Apr 28, 2021 | Master Instructor Blog
Update from John: This post was originally published in June of last year, shortly before we lost Jim. I thought Jim's wisdom could add to our current conversation about SoulCycle, so I'm re-publishing this today.
By Team ICG® Master Trainer Jim Karanas
Why would anyone want to do it? It’s crazy. What about the bike? Connecting with it. Feeling the road. How can anyone NOT want to feel the road? Rhythm, timing, breathing. It’s in our DNA.
It won’t last. Silly trend. Dance parties on bikes with music videos can’t last. You can’t even call it training. It’s just physical movement, not sure it’s even considered exercise. It’s totally without direction.
There are some heavy hitters out there who will slam Non-Authentic Indoor Cycling and talk about it with contempt. Read the blogs and forums. It’s important to have beliefs — something you stand for that defines you as a professional.
Am I sure? Absolutely not. Is Non-Authentic Indoor Cycling bad for Indoor Cycling? That’s a good question and the topic of this post.
I teach Authentic Indoor Cycling. I ride bikes outdoors and always seek to bring to my students what the road and trail teach me. The bike has taught me many lessons that I’ll share with anyone who wants to attend my classes and has the patience to listen to my rhetoric.
Fitness reached a pinnacle with indoor cycling. Finally, we had a way to communicate fitness concepts that were not based on hype or adrenalin. Eclectic music. Quality training. Depth. Achievement. Millions of dollars in revenue!
It wasn’t only about the money, but do you really believe that indoor cycling would be here today if it didn’t make money? Fitness is a $12.5-billion industry, and indoor cycling helped it get there. Whatever makes money will drive fitness.
Zumba is a classic example and should be a lesson to everyone. It’s simple choreography, not unlike what I used to teach as an aerobics instructor back in the ‘80s, with the addition of a little Latin dance and hip-hop. The instructors don’t even cue. Yet Zumba is a half-billion-dollar-a-year company. Which shows you what dazzling branding, marketing, and a single-minded focus on building a culture can do for a fitness program.
Do you think Zumba is a fad? Not with those revenues.
What about non-authentic indoor cycling? How about SoulCycle? It hurts; it really does. But if you believe that SoulCycle is going to fade away because it’s not authentic, then I believe you’re misguided. The SoulCycle brand is strong, their marketing is incredibly strong, AND they now have strong financial support after having been purchased by Equinox.
Something else: they’re building one hell of a culture. Friends of mine who have never taken my class come up and say with wide-eyed enthusiasm, “Do you know that SoulCycle is coming to San Francisco?” I ask, “Why would you take a class there when you haven’t yet come to mine?” No response.
I believe that non-authentic indoor cycling will become a significant trend in the Fitness Industry. ICG® is an authentic indoor cycling company. We believe in proper training principles and we all ride bikes, yet we’re not blind.
If non-authentic IC is going to make a mark, why not embrace it for what it is — a way to train on the bike that makes (some) people fit and happy? Assuming it’s validated as safe and effective (ICG has already contacted the American Council on Exercise and proposed a study), then shouldn't every indoor cycling education body offer a program on how to teach non-authentic indoor cycling? Why shouldn’t any and every indoor cycling program be taught by those who are truly qualified to teach indoor cycling? That would be the likes of us. We know indoor cycling best. We could create a program — inauthentic fluff, if you will — that’s still authentic in its safety, structure and cardiovascular benefit. Why not?
It need not (and would not) diminish our authentic style of teaching, and it just might make all of us some money.
Originally posted 2014-10-23 04:51:49.
