Karen Casler teaching at the "Barn"

Karen Casler teaching at the “Barn”

CB Cyclebarn was recently voted the top Indoor Cycling studio in Orange County, CA.

The “Barn” as it's affectionately known, is run by first time business owner / Instructor Karen Casler. Karen shares with us a number of the secrets of her success in the interview below:

  1. Her total focus on customer service.
  2. Using technology effectively.
  3. Offering a diverse mix of classes to reach the broadest audience.
  4. Recruiting and retaining instructors.
  5. Some Instructors don't fit – what to do next…
  6. Not all customers fit either…

Studio details:

CB Cyclebarn 372 Camino de Estrella San Clemente, CA 92672

(949)303-3112  Email: karen@cbcyclebarn.com

Indoor Cycles: FreeMotion S11.9 with Carbon belt drive

In class display system of rider performance metrics: Performance IQ 

 

Listen to Karen's interview below or subscribe to our free podcast in iTunes and have every new episode delivered straight to your portable device.

Studio Owner — or potential studio owner? Get connected here.

Originally posted 2014-01-23 10:37:00.

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