CB Cyclebarn was recently voted the top Indoor Cycling studio in Orange County, CA.
The "Barn" as it's affectionately known, is run by first time business owner / Instructor Karen Casler. Karen shares with us a number of the secrets of her success in the interview below:
- Her total focus on customer service.
- Using technology effectively.
- Offering a diverse mix of classes to reach the broadest audience.
- Recruiting and retaining instructors.
- Some Instructors don't fit - what to do next...
- Not all customers fit either...
Studio details:
CB Cyclebarn 372 Camino de Estrella San Clemente, CA 92672
(949)303-3112 Email: karen@cbcyclebarn.com
Indoor Cycles: FreeMotion S11.9 with Carbon belt drive
In class display system of rider performance metrics: Performance IQ
Listen to Karen's interview below or and have every new episode delivered straight to your portable device.
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Originally posted 2014-01-23 10:37:00.
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Great podcast! From an owner/instructor I also struggle with letting low performing instructors go. I think I will use my data to take the emotion out of the evaluation process as well. I must say Bill Pryor has been there for me every step of the way when I need advice. Wishing you continued success Karen at CB Barn. Maybe we can talk shop in the near future.
Russell Carter
Body Cycle Studio\Philadelphia